GEA will determine the appropriate level for all students. Throughout the duration of the enrolment GEA may alter the students level based on a student’s progress.
For GEA to be able to make a difference in your child’s learning and show improvement, we highly recommend a 12 month or 2 semesters (4 school terms) commitment to ensure our strategies and techniques are implemented appropriately. Hence, we have designed two packages for parents/guardians to choose from:
- One school year – equivalent of Two semesters or four school terms
- Half school year – equivalent of One semester or two school terms
Once you have completed your initial enrolment period (i.e. one school year or half school year), and you wish to continue with GEA, the original terms and conditions, including commitment obligations, will apply for any and all subsequent enrolment periods. GEA will invoice you for the subsequent period prior to commencement and payment of the invoice indicates you accept to be bound by the same terms and conditions.
You are entering a binding agreement. Once this agreement is exercised GEA and the said parent, relative and or guardian are entering and committing to a Services and Payment Binding Agreement with mutual obligations.
Once a student is enrolled, regardless of which payment option selected (i.e. direct debit or upfront payment), parents/guardians/relations are committed to make full payment for the package chosen. Circumstances may dictate a change of class teacher at any time at GEA’s sole discretion.
There are two payment options:
Option 1- A full upfront payment for the chosen package (5% discount – cash / card payment).
*Option 2- Direct Debit Plan for the duration of the chosen package (debited weekly or fortnightly).
Special Conditions apply with this method:
- 10% advance payment of total invoice amount must be paid immediately on completion of the Direct Debit Request Form
- All payments are in advance and as such payment programs finish prior to the course completion
- This option must be guaranteed by a current Credit Card and Bank Account.
- Charges apply for failed non-payments and the payment will be drawn on your Credit Card
- Once commenced all payments run through weekends and any holiday periods until a zero-account balance is reached
- Should a client attempt to close an Ezipay Account with an outstanding account balance the entire amount becomes due and payable
Should no prior arrangement be in place the outstanding amount may be sent to an external collection agency and extra charges will be incurred.
Attendance and Cancellations
Regardless of class attendance or absence all scheduled payments of classes will continue. Should a child miss a class they are not automatically entitled to another lesson. On special arrangement with a minimum of 24 hours’ notice and subject to an appropriate reason and or availability GEA may be able to schedule another session for one on one students and / or group students. This may involve another teacher due to timetable teacher conflict.
Direct Debit Policy
*Upon agreeing to a direct debit contract, 10% deposit is taken upfront on signing of the Enrolment Form and the Direct Debit form. Direct Debits run through all holiday and weekend periods until a zero balance is reached. Should a client attempt to cancel a signed direct debit agreement the entire outstanding balance becomes due and payable within 7 days of this action. This is prohibited as it is outside of GEA’s terms and conditions of Enrolment.
Contract Cancellation and Refund Policy
Unless exceptional circumstances arise, which prohibit your child’s continuance at GEA, cancellations and or refunds are not entertained. However, cancellation will be considered on compassionate grounds upon receiving an email explaining the circumstances. An application for cancellation is entertained on a case by case basis with the appropriate cancellation/break fees applicable.
The applicable cancellation / break fees of a contract are 20% of the contract balance calculated from the outstanding balance on the account. Usually a credit note for future use within 12 months is recommended in lieu of cancellation.